Senior Customer Service Representative - Competitive Salary & Career Growth

PT. Cantik Anugerah Indonesia · 📍 Jakarta Utara, Jakarta Raya · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 5000000 - 5500000
PT. Cantik Anugerah Indonesia is looking for a Senior Customer Service Representative to join our team. This is an exciting opportunity to be part of a growing company with a focus on customer satisfaction and career development. In this role, you will be responsible for handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction. If you are a proactive, customer-focused professional with excellent communication skills, we would love to hear from you.

📋 Tanggung Jawab Pekerjaan

Handle customer inquiries and complaints via phone, email, and chat.,Resolve customer issues efficiently and effectively.,Maintain a high level of customer satisfaction.,Provide excellent customer service and support.,Assist in the development and implementation of customer service strategies.,Monitor and report on customer service performance metrics.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Communication, or a related field.,Minimum 3 years of experience in customer service or a related field.,Excellent communication and interpersonal skills.,Strong problem-solving and decision-making abilities.,Proficiency in using Microsoft Office and customer service software.,Ability to work well under pressure and meet tight deadlines.

🛠️ Keahlian

Customer ServiceCommunicationProblem-SolvingTime ManagementTeamworkAdaptability
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