Housekeeping & Front Desk Staff - Hotel Graha Citra Cirebon

Join Graha Citra Cirebon, a leading hospitality establishment in Cirebon, West Java, as we seek a dedicated and customer-focused Housekeeping & Front Desk Staff to enhance our guest experience. This unique role combines the best of both worlds—ensuring pristine and comfortable accommodations while providing exceptional front desk services. As a member of our team, you'll play a crucial role in maintaining our hotel's reputation for excellence and guest satisfaction.

In this dynamic position, you'll be responsible for daily housekeeping tasks, including cleaning and maintaining guest rooms, public areas, and common spaces. You'll also handle front desk operations, including check-ins, check-outs, reservations, and guest inquiries. With our state-of-the-art hotel management system, you'll have all the tools you need to streamline these processes and deliver a seamless experience for our guests.

At Graha Citra Cirebon, we offer a supportive and collaborative work environment, where your contributions are valued and recognized. We're committed to your professional growth and development, providing opportunities for training and advancement within our organization.

📋 Tanggung Jawab Pekerjaan

• Perform daily housekeeping tasks, including cleaning and maintaining guest rooms, public areas, and common spaces.
• Handle front desk operations, including check-ins, check-outs, reservations, and guest inquiries.
• Use our hotel management system to streamline processes and improve efficiency.
• Maintain high standards of cleanliness and organization in all areas of the hotel.
• Provide exceptional customer service to guests and ensure their satisfaction.
• Assist with inventory management and restocking of supplies as needed.
• Participate in team meetings and contribute to the development of housekeeping and front desk policies.
• Adhere to health and safety regulations and maintain a clean and safe working environment.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in housekeeping or front desk operations in the hospitality industry.
• Familiarity with hotel management systems, such as PMS (Property Management System) or similar software.
• Strong communication and interpersonal skills, with the ability to handle multiple tasks and priorities.
• Attention to detail and a commitment to maintaining high standards of cleanliness and organization.
• Ability to work well under pressure and meet tight deadlines.
• Basic knowledge of Indonesian language is a plus, but fluency in English is preferred.
• Valid ID and clean criminal record.
• Willingness to work flexible hours, including weekends and holidays, as required.

🛠️ Keahlian

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