Healthcare Customer Service Representative - Urgent Hiring

Join GeBBS Healthcare Solutions as a Healthcare Customer Service Representative and become part of a dynamic team dedicated to delivering exceptional patient and client support in the healthcare industry. This is an urgent hiring opportunity for individuals passionate about making a difference in healthcare.

As a Healthcare Customer Service Representative in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you will be the first point of contact for patients and clients, ensuring their inquiries and concerns are addressed promptly and professionally. You will use tools like Zendesk and Freshdesk to manage customer interactions, and your ability to multitask and prioritize will be crucial in a fast-paced environment.

This role offers a unique opportunity to grow within a company that values employee development. With a competitive salary of Rp 23,000 - Rp 25,000 per bulan, you will be part of a team that is committed to providing top-notch service in the healthcare sector.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to patients and clients, addressing inquiries and concerns with empathy and professionalism.
• Manage customer interactions using Zendesk and Freshdesk, ensuring all issues are resolved efficiently.
• Assist in scheduling appointments and coordinating with healthcare providers to ensure smooth patient experiences.
• Document customer interactions and maintain accurate records using Salesforce or similar CRM systems.
• Collaborate with the team to improve customer satisfaction and process efficiency.
• Stay updated with healthcare industry trends and best practices to enhance service delivery.
• Participate in training and development programs to continuously improve skills and knowledge.
• Adhere to company policies and procedures, ensuring compliance with healthcare regulations.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, preferably in the healthcare industry.
• Proven ability to handle customer inquiries and resolve issues effectively.
• Strong communication and interpersonal skills, with the ability to build rapport with diverse individuals.
• Proficiency in using customer service software such as Zendesk or Freshdesk.
• Basic knowledge of healthcare terminology and processes.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Fluency in both English and Bahasa Indonesia.
• Valid SIM card and ability to work in Bali.

🛠️ Keahlian

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